Lufthansa Reviews

Lufthansa.com is known for its inflight shopping experience, offering passengers the opportunity to shop from a catalogue of over 6,000 brand products. This includes luggage, travel accessories, and exclusive special editions. The Worldshop feature allows for online ordering and home delivery of a wide range of products. Additionally, Lufthansa provides in-flight entertainment options such as the latest blockbusters, music, and games, along with culinary offerings. The airline's FlyNet® service offers broadband internet access onboard, allowing passengers to stay connected during their flight. For convenience, there are also Worldshop Airport Stores located at various airports, where passengers can find travel and lifestyle products, along with the option to earn and redeem award miles.

Lufthansa.com provides a range of payment options for booking flights and services. Customers can use debit cards, credit cards, UnionPay card, Alipay, PayPal, WeChat Pay, Dotpay, eps (Electronic Payment Standard), giropay, iDEAL, SEPA Direct Debit, and Sofort. Additionally, the Cash & Miles option allows for part payment with miles and the rest with cash. It's important to note that the availability of these payment methods may vary based on the country of residence, currency of the itinerary, and time to departure. For purchases made at the airport, such as upgrades or excess baggage, credit and debit cards are accepted, and Lufthansa is phasing out cash payments at many locations.

Lufthansa's return policy allows for the cancellation and refund of flight bookings up to 24 hours before the beginning of the journey. The refund is contingent upon the fare conditions. For tickets purchased directly from Lufthansa, including refundable and non-refundable fares, passengers can cancel their reservations and receive a full refund within 24 hours of booking. Refundable tickets may often be refunded to the original payment method. For non-refundable fares, only taxes and fees can be refunded. In cases of flight cancellation without a replacement or significant delays, a complete refund is possible. Partially used tickets will be refunded pro rata. If a ticket was booked via a travel agency, it is recommended to contact them for refunds.

Regarding the shipping policy, Lufthansa provides options for transporting animals, either as additional carry-on baggage in the cabin or as excess baggage in the cargo hold, subject to extra costs. The transport of animals is governed by the type of animal, its weight, size, and country-specific regulations. For the transport of animals in the cargo hold, bookings must be made no later than 72 hours before departure. The transport containers must comply with IATA Live Animal Regulations. Lufthansa does not have a specific Liquids Policy but enforces the rules of the authorities, which include restrictions on the quantity and packaging of liquids and gels in carry-on baggage.

Lufthansa's in-flight entertainment includes a wide selection of films, TV series, and an international TV programme. Passengers can look forward to blockbusters, new productions, and films from various countries, including Japan, China, and India. The entertainment system is intuitive, allowing for the creation of a personal playlist. The audio section offers a variety of music genres, audiobooks, playlists, and podcasts from around the world. For families and children, there is a special selection of content, and live TV channels like CNN and Euronews, as well as Sports 24, provide news and sports highlights. The First Class entertainment programme boasts over 100 films in multiple languages, 200 TV programmes, and a comprehensive range of entertainment content. Additionally, passengers can enjoy all this with Bose noise-cancelling headphones for optimal sound quality.

Lufthansa's FlyNet® service redefines air travel by offering passengers on-board Internet. With FlyNet®, passengers can connect their smartphone, tablet, or laptop via Wi-Fi to the FlyNet® network and enjoy a range of activities. The service allows for limitless communication, enabling passengers to stay connected with friends, family, and colleagues, send emails with attachments, surf the web securely, and access their company's Virtual Private Network (VPN). On short- and medium-haul flights, Travel ID and Miles & More customers can benefit from free, unlimited messaging in the FlyNet® portal. For other passengers, various FlyNet® tariffs are available, including a messaging option and a premium service suitable for social media, basic internet surfing, audio and video streaming, as well as VPN services. The speed and availability of the service may vary, and it is offered on an increasing number of flights within Europe and to and from North Africa and the Middle East.

To manage a booking with Lufthansa, passengers can log in using their Travel ID or booking code. Once logged in, they have access to all their flights and can make an advance seat reservation, rebook or cancel a flight, request special meals, and book a Rail&Fly ticket at any time. Additionally, passengers can book a hotel or a rental car directly, take out travel insurance, enter passport and visa information, and provide details for the Secure Flight program. After logging in, passengers get an overview of all their bookings in their profile, which they can manage quickly and easily. They can carry out upgrades, receive special access to advance seat reservation as a status customer, and benefit from automated check-in. Passengers can also update their saved preferences, contact, and frequent flyer details at any time.

Yes, Lufthansa offers a range of special meals for passengers with dietary restrictions or preferences. Passengers should request their special meal at least 24 hours before the flight's departure.

Lufthansa allows passengers to bring small pets on board for a fee. Larger pets must be transported in the cargo hold. Passengers should check the Lufthansa website for the specific requirements and fees for transporting pets.

Lufthansa's frequent flyer program is called Miles & More. Members can earn and redeem miles on flights with Lufthansa and its partner airlines. Miles & More also offers status levels that come with benefits such as lounge access, priority boarding, and extra baggage allowance.

Yes, Lufthansa offers a range of in-flight entertainment options, including movies, TV shows, music, and games. Passengers can access the entertainment through the seatback screens or on their personal devices using the Lufthansa app.